
Frequently Asked Questions
General Questions
What is the history of your company?
ScentBridge has its roots in New England ingenuity and MIT technology. The business began nearly ten years ago in partnership with the global consumer fragrance brand Yankee Candle. Both teams saw the opportunity to apply their strengths to the growing commercial scent marketing industry. Yankee Candle brought its renowned fragrance expertise, and the ScentBridge team brought their technology and connected device experience. Together, they solved a major challenge for large casinos, fitness clubs, hotels, and retailers: scent marketing improved the customer experience, but it was difficult to maintain and service. By applying advanced connected device, cloud, and AI technologies, service was greatly improved. Since our early days, we have become a standalone company serving some of the biggest brands in the world. And the ScentBridge team has innovated to bring the benefits of commercial scent to small and medium businesses and consumers everywhere.
Why do people use scent solutions?
There are 3 main reasons scent solutions are deployed. First, is to enhance the customer experience for commercial spaces or to create a pleasing environment in residential spaces. This may involve creating a pleasant, invigorating atmosphere through the use of crisp scent. Or providing a sense of cleanliness through a fresh scent. The second is “brand marketing” through scent. Leveraging the power of “scent memory” to create a lasting impression in a customer's mind that is associated with the overall brand experience. The third is malodor correction. In this case, scent technology is used that not only “covers” the poor odor, but more importantly actually eliminates the malodor and replaces it with a more pleasing scent.
Do you have videos of your products?
Yes. See our videos on our website with our products or on our YouTube page at https://www.youtube.com/@ScentBridge/videos
Are ScentBridge products safe for home use?
Yes, ScentBridge products are crafted to meet high safety standards. They are free from harmful chemicals and safe for use around pets and children, and developed in accordance with IFRA (International Fragrance Association) standards.
What is the technology behind ScentBridge diffusers?
ScentBridge diffusers utilize advanced “cold air” atomizing technology to infuse your space with high-quality fragrance without using heat, therefore preserving the integrity of the essential oils. Cold-air diffusion is the “professional choice” for most businesses, because it is the healthiest, safest, and most effective way to disperse scent evenly and consistently over large spaces for a prolonged period of time. Historically, this technology has only been available in commercial grade systems. But recent advances have brought this technology to smaller systems and spaces.
Can ScentBridge assist with diffuser installation?
Many of our diffusers are designed for easy installation out of the box, either sitting on a counter/shelf or mounted on a wall. For large commercial installations, our field support team and Network Operations Center may be an option to support your organization. Please contact our technical support team at info@scentbridge.com or 833-723-6835 during business hours if you need assistance.
Can I test ScentBridge fragrances before purchasing cartridges?
Yes, we offer fragrance sample kits that you can order online to explore different scents before making a purchase.
What are the basics of scent oils and how do I choose one?
Scent oils are tiny fragrance particles mixed into an oil base. When you use a diffuser—especially a good one like a cold-air diffuser—these particles get broken into just the right size to float in the air and latch onto receptors in your nose. Too big, and they’ll drop to the floor; too small, and they’ll zip past your nose into your lungs. Quality scent oils and diffusers nail that balance, giving you a pure, lasting fragrance—unlike candles or sprays that are mostly wax or alcohol and fade fast or change the scent when burned.
With roots in perfume classification, experts typically group them into four main families. First, there’s woody: think pine, leather, or moss—earthy and warm, great for a cozy vibe. Next, floral: roses, or lavender—bright and cheerful, perfect for a happy feel. Then, fresh: scents like green grass or ocean air—crisp and energizing. Finally, there’s Amber, sometimes called oriental: warm and exotic, like jasmine or spices, ideal for a rich, relaxing mood from the fourth scent family. At ScentBridge, we expand on these four main families by adding two more for scent oils. Our fifth family is fruity. Fruits and citrus create an invigorating environment. And finally, our sixth family is gourmand. It includes scents such as sweet desserts, chocolate chip cookies, coffee, and other great scents from your kitchen.
How do you choose? It’s personal! Start by thinking about smells you already enjoy. Love the woods? Try woody. Big on flowers or citrus? Go floral or fruity. Drawn to warm spices? Amber’s your pick. Enjoy the scent of a wonderful kitchen? Gourmand is for you. Get a few sample scent sticks from each family from our website, sniff them, and see what clicks. Ask yourself: does this remind me of a happy memory? Maybe roses bring back a sweet moment, or pine feels like a hike you loved. Or pick by mood: fresh scents lift you up, amber calms you down. And if the fall season or holidays are here, choose a crisp fall night, spiced pumpkin, or red apple wreath scent. You will find that our scent collections bring to life a variety of experiences, places, and moods. If you are choosing a scent for your business, align your selection with your brand. If you sell outdoor equipment, choose a scent with a woody note. If you run a spa, perhaps a fresh or floral note will create a relaxing environment. Large commercial brands will often work with companies like ScentBridge to create a custom scent, tuned to their brand image. Finally, if you are trying to remedy a malodor situation, for example a locker room in a fitness club or if you own pets, you can use a scent that includes odor neutralizing features.
How do I get started with scent?
Don’t overthink it—start simple. A good scent oil in a cold-air diffuser beats sprays or gels because it’s pure, efficient, and adjustable. ScentBridge.com offers sample scent sticks, so you can test woody, floral, fresh, amber, fruity, or gourmand scents at home. Try one, and if it’s not your vibe, switch it up—no big deal! You’ll quickly find your favorites. Our most popular scents are always a great place to start and are listed on our website. We offer a range of affordable diffusers that you can use to scent your favorite space with a small oil cartridge, so you can try different scents to fit the time of year, your space, or your mood. Start small, and you can go bigger later! Explore the scent families, trust your nose, and enjoy the journey. Your perfect scent is out there! At ScentBridge, we offer over 75 scents that work with each of our diffusers and last for several months under normal conditions.
What are the basics of scent diffusers and how do I choose one?
So, what’s a scent diffuser? It’s a device that turns fragrance oil into tiny particles and releases them into the air. The best ones use something called cold-air diffusion—fancy term, simple idea. The magic happens with a technology called nebulization. Basically, the machine uses a small pump or fan to push air really fast through a special nozzle to break the oil into just the right size particles. Too big, they fall to the ground—wasted. Too small, they skip your nose. Cold-air diffusion gets it perfect, so your nose notices the scent as it was meant to be.
Why a diffuser over other options?
Candles are nice but burn oil, changing its smell and barely filling a room. Sprays use alcohol, which can be harsh and fades fast. Plug-ins heat oil, altering it and giving weak coverage. Humidifiers dilute oil with water, leaving residue instead of scent. Cold-air diffusers? No burning, no chemicals—just pure fragrance, evenly spread. That’s why businesses like hotels and casinos use them—they’re efficient and reliable.
Now, how do you choose one? First, think about your space. Diffusers come in sizes for different areas. For a small room—like a bedroom, bathroom, or hallway—a compact unit works great. It’s called a point-of-use diffuser, meaning the scent starts where the machine is. For medium size spaces—like a living room or lobby—you need a larger, stronger point-of-use model. And for large areas—like a whole house or building—an HVAC diffuser ties into your air system, spreading scent evenly through vents.
Next, consider air flow. In a stuffy room with no ventilation, scent builds up, so a smaller diffuser on a low setting is enough. But if your space has fans or an air conditioner turning the air over fast—like in a busy office—you’ll need a diffuser with adjustable settings and a bit more power. Modern diffusers let you control the unit, turn it on and off, and tweak settings with an app, so you get the right amount, no matter the air turnover. ScentBridge even offers large commercial customers remote monitoring services through its Network Operations Center, so you can leave the service details to us.
Ready to pick? Step one: your tech, go for cold-air diffusion, it’s the pro choice for quality. Step two: your space, match the size to the space you want to scent. Check the coverage—small units handle from a few hundred square feet to over a thousand. Our ScentNote and ScentBard diffusers are perfect for small rooms, bathrooms, and hallways. Medium units can handle from a few thousand to nearly five thousand square feet. The ScentBeat and ScentVox are just right when you have a larger space to fill. And for really big spaces and commercial applications, the ScentCast family of diffusers work with your HVAC system to cover an entire building. Remember, if your space has really tall ceilings so the room has a large volume, you may want to size up. Step three: power. Battery-powered is handy for small spaces without a convenient power plug; larger units need a wall outlet for more oomph. Our ScentNote and ScentBard systems run on either battery or wall plug power. Step four: service. ScentBridge’s small and medium units are easy to service. Cartridge changes are easy to do for any home or business owner. And our bluetooth app control makes it easy. For larger commercial installations, consider access to replace oil cartridges and service when installing the diffuser. As an added feature, commercial customers will want to consider using our ScentBridge Network Operations Center to monitor and manage service to your locations. We currently monitor thousands of locations to make your scent service reliable and easy to manage.
What makes ScentBridge scent solutions better?
ScentBridge invented the smart scent system and leads the industry in performance and service delivery. Our roots are in high tech, commercial systems seen throughout great brands like Caesars Casino in Las Vegas, Life Time Fitness, CycleBar, Goodwill stores and others. We have recently brought that same commercial quality to smaller systems that enable you to effectively experience the power of scent in small, medium, and large spaces such as living rooms, hallways, offices, and bathrooms. We work with only the highest quality fragrance houses and all our systems are app controlled. Some can be controlled remotely, utilizing our Network Operations Center that can monitor your systems and provide proactive maintenance. And we do all this from our New England headquarters, so if you have questions, you can talk to real people to learn more.
Where can I purchase your scent diffusers and scent oils?
You can purchase our scent diffusers and oils from our website at https://scentbridge.com or from our partner Ferguson, one of the leading suppliers to the contractor and homeowner community, at https://www.ferguson.com/category/scentbridge/
Why do people use scent solutions?
There are 3 main reasons scent solutions are deployed. First, is to enhance the customer experience for commercial spaces or to create a pleasing environment in residential spaces. This may involve creating a pleasant, invigorating atmosphere through the use of crisp scent. Or providing a sense of cleanliness through a fresh scent. The second is “brand marketing” through scent. Leveraging the power of “scent memory” to create a lasting impression in a customer's mind that is associated with the overall brand experience. The third is malodor correction. In this case, scent technology is used that not only “covers” the poor odor, but more importantly actually eliminates the malodor and replaces it with a more pleasing scent..
Are ScentBridge products safe for home use?
- Yes, ScentBridge products are crafted to meet high safety standards. They are free from harmful chemicals and safe for use around pets and children, and developed in accordance with IFRA (International Fragrance Association) standards.
What is the technology behind ScentBridge diffusers?
- ScentBridge diffusers utilize advanced “cold air” atomizing technology to infuse your space with high-quality fragrance without using heat, therefore preserving the integrity of the essential oils. Cold-air diffusion is the “professional choice” for most businesses, because it is the healthiest, safest, and most effective way to disperse scent evenly and consistently over large spaces for a prolonged period of time. Historically, this technology has only been available in commercial grade systems. But recent advances have brought this technology to smaller systems and spaces.
Can ScentBridge assist with diffuser installation?
- Many of our diffusers are designed for easy installation out of the box, either sitting on a counter/shelf or mounted on a wall. For large commercial installations, our field support team and Network Operations Center may be an option to support your organization. Please contact our technical support team at info@scentbridge.com or 833-723-6835 during business hours if you need assistance.
Can I test ScentBridge fragrances before purchasing cartridges?
Yes, we offer fragrance sample kits that you can order online to explore different scents before making a purchase.
- What are the basics of scent oils and how do I choose one?
- Scent oils are tiny fragrance particles mixed into an oil base. When you use a diffuser—especially a good one like a cold-air diffuser—these particles get broken into just the right size to float in the air and latch onto receptors in your nose. Too big, and they’ll drop to the floor; too small, and they’ll zip past your nose into your lungs. Quality scent oils and diffusers nail that balance, giving you a pure, lasting fragrance—unlike candles or sprays that are mostly wax or alcohol and fade fast or change the scent when burned.
With roots in perfume classification, experts typically group them into four main families. First, there’s woody: think pine, leather, or moss—earthy and warm, great for a cozy vibe. Next, floral: roses, or lavender—bright and cheerful, perfect for a happy feel. Then, fresh: scents like green grass or ocean air—crisp and energizing. Finally, there’s Amber, sometimes called oriental: warm and exotic, like jasmine or spices, ideal for a rich, relaxing mood from the fourth scent family. At ScentBridge, we expand on these four main families by adding two more for scent oils. Our fifth family is fruity. Fruits and citrus create an invigorating environment. And finally, our sixth family is gourmand. It includes scents such as sweet desserts, chocolate chip cookies, coffee, and other great scents from your kitchen.
How do you choose? It’s personal! Start by thinking about smells you already enjoy. Love the woods? Try woody. Big on flowers or citrus? Go floral or fruity. Drawn to warm spices? Amber’s your pick. Enjoy the scent of a wonderful kitchen? Gourmand is for you. Get a few sample scent sticks from each family from our website, sniff them, and see what clicks. Ask yourself: does this remind me of a happy memory? Maybe roses bring back a sweet moment, or pine feels like a hike you loved. Or pick by mood: fresh scents lift you up, amber calms you down. And if the fall season or holidays are here, choose a crisp fall night, spiced pumpkin, or red apple wreath scent. You will find that our scent collections bring to life a variety of experiences, places, and moods. If you are choosing a scent for your business, align your selection with your brand. If you sell outdoor equipment, choose a scent with a woody note. If you run a spa, perhaps a fresh or floral note will create a relaxing environment. Large commercial brands will often work with companies like ScentBridge to create a custom scent, tuned to their brand image. Finally, if you are trying to remedy a malodor situation, for example a locker room in a fitness club or if you own pets, you can use a scent that includes odor neutralizing features.
- How do I get started with scent?
- Don’t overthink it—start simple. A good scent oil in a cold-air diffuser beats sprays or gels because it’s pure, efficient, and adjustable. ScentBridge.com offers sample scent sticks, so you can test woody, floral, fresh, amber, fruity, or gourmand scents at home. Try one, and if it’s not your vibe, switch it up—no big deal! You’ll quickly find your favorites. Our most popular scents are always a great place to start and are listed on our website. We offer a range of affordable diffusers that you can use to scent your favorite space with a small oil cartridge, so you can try different scents to fit the time of year, your space, or your mood. Start small, and you can go bigger later! Explore the scent families, trust your nose, and enjoy the journey. Your perfect scent is out there! At ScentBridge, we offer over 75 scents that work with each of our diffusers and last for several months under normal conditions.
- What are the basics of scent diffusers and how do I choose one?
- So, what’s a scent diffuser? It’s a device that turns fragrance oil into tiny particles and releases them into the air. The best ones use something called cold-air diffusion—fancy term, simple idea. The magic happens with a technology called nebulization. Basically, the machine uses a small pump or fan to push air really fast through a special nozzle to break the oil into just the right size particles. Too big, they fall to the ground—wasted. Too small, they skip your nose. Cold-air diffusion gets it perfect, so your nose notices the scent as it was meant to be.
Why a diffuser over other options? Candles are nice but burn oil, changing its smell and barely filling a room. Sprays use alcohol, which can be harsh and fades fast. Plug-ins heat oil, altering it and giving weak coverage. Humidifiers dilute oil with water, leaving residue instead of scent. Cold-air diffusers? No burning, no chemicals—just pure fragrance, evenly spread. That’s why businesses like hotels and casinos use them—they’re efficient and reliable.
Now, how do you choose one? First, think about your space. Diffusers come in sizes for different areas. For a small room—like a bedroom, bathroom, or hallway—a compact unit works great. It’s called a point-of-use diffuser, meaning the scent starts where the machine is. For medium size spaces—like a living room or lobby—you need a larger, stronger point-of-use model. And for large areas—like a whole house or building—an HVAC diffuser ties into your air system, spreading scent evenly through vents.
Next, consider air flow. In a stuffy room with no ventilation, scent builds up, so a smaller diffuser on a low setting is enough. But if your space has fans or an air conditioner turning the air over fast—like in a busy office—you’ll need a diffuser with adjustable settings and a bit more power. Modern diffusers let you control the unit, turn it on and off, and tweak settings with an app, so you get the right amount, no matter the air turnover. ScentBridge even offers large commercial customers remote monitoring services through its Network Operations Center, so you can leave the service details to us.
Ready to pick? Step one: your tech, go for cold-air diffusion, it’s the pro choice for quality. Step two: your space, match the size to the space you want to scent. Check the coverage—small units handle from a few hundred square feet to over a thousand. Our ScentNote and ScentBard diffusers are perfect for small rooms, bathrooms, and hallways. Medium units can handle from a few thousand to nearly five thousand square feet. The ScentBeat and ScentVox are just right when you have a larger space to fill. And for really big spaces and commercial applications, the ScentCast family of diffusers work with your HVAC system to cover an entire building. Remember, if your space has really tall ceilings so the room has a large volume, you may want to size up. Step three: power. Battery-powered is handy for small spaces without a convenient power plug; larger units need a wall outlet for more oomph. Our ScentNote and ScentBard systems run on either battery or wall plug power. Step four: service. ScentBridge’s small and medium units are easy to service. Cartridge changes are easy to do for any home or business owner. And our bluetooth app control makes it easy. For larger commercial installations, consider access to replace oil cartridges and service when installing the diffuser. As an added feature, commercial customers will want to consider using our ScentBridge Network Operations Center to monitor and manage service to your locations. We currently monitor thousands of locations to make your scent service reliable and easy to manage.
- What makes ScentBridge scent solutions better?
- ScentBridge invented the smart scent system and leads the industry in performance and service delivery. Our roots are in high tech, commercial systems seen throughout great brands like Caesars Casino in Las Vegas, Life Time Fitness, CycleBar, Goodwill stores and others. We have recently brought that same commercial quality to smaller systems that enable you to effectively experience the power of scent in small, medium, and large spaces such as living rooms, hallways, offices, and bathrooms. We work with only the highest quality fragrance houses and all our systems are app controlled. Some can be controlled remotely, utilizing our Network Operations Center that can monitor your systems and provide proactive maintenance. And we do all this from our New England headquarters, so if you have questions, you can talk to real people to learn more.
- Where can I purchase your scent diffusers and scent oils?
You can purchase our scent diffusers and oils from our website at https://scentbridge.com or from our partner Ferguson, one of the leading suppliers to the contractor and homeowner community, at https://www.ferguson.com/category/scentbridge/
Customer Support
How can I contact ScentBridge for additional support or questions?
You can reach us at info@scentbridge.com or 833-723-6835 during business hours for inquiries or support.
Orders
How do I find my ScentBridge order number?
You will receive an email confirmation with your order number after completing your purchase on scentbridge.com.
How will I know if my order has been processed and received?
An order confirmation email will be sent to you after your purchase.
What is the expected shipping timeline for my order?
Orders are typically shipped within two business days. You’ll receive an email with a tracking number once it’s shipped.
Can I modify or cancel my order after it has been placed?
If you need to make changes or cancel, contact our customer service as soon as possible at info@scentbridge.com.
How can I track the status of my shipment?
A shipping confirmation email with tracking details will be sent once your order is dispatched.
Returns & Exchanges
What is ScentBridge's return policy?
Customers have 30 days to return items in original condition and packaging for a refund, subject to a 25% restocking fee.
How can I initiate a return?
Contact us at info@scentbridge.com to start the return process.
What should I do if my order is damaged or incorrect?
Inspect your order upon arrival and contact us immediately at info@scentbridge.com if there are any issues.
Are any items non-returnable?
Scent cartridges whose shrink-wrapped seals have been opened cannot be returned. We also do not accept returns on sale items or gift cards.
Scent Oil Information
Are ScentBridge fragrances safe for use in homes with pets?
Yes, our fragrances are designed to be safe and meet global safety requirements, and are developed in accordance with IFRA (International Fragrance Association) standards.
Can I use fragrance cartridges from another brand in my ScentBridge diffuser?
ur diffusers are optimized for ScentBridge cartridges for best results.
Why are your scent oil volumes listed in metric units?
Scent oils are sourced from internationally certified fragrance suppliers. Due to the global nature of the industry and regulatory groups, metric units have become the standard in the industry.
How long do scent cartridges last?
The duration of ScentBridge scent cartridges varies by diffuser system and cartridge size. For smaller systems such as our ScentNote which uses 100ml cartridges, the fragrance typically lasts up to 30-60 days, depending on usage intensity and scheduling set via the Bluetooth mobile app. The ScentBard, suitable for small and medium spaces, has a scent oil capacity of 480ml and lasts 60-90 days. Next up is the ScentVox, paired with two 270 ml cartridges, and the ScentBeat, using an 850 ml cartridge. These can provide consistent scent for approximately 60-120 days in commercial or residential spaces. Finally, our largest system, the ScentCast, can hold up to 10 liters of scent oil and serve large commercial spaces like casinos for months at a time. Our automatic refill shipping program and easy install cartridges make it easy to keep all your spaces scented. These estimates assume running your scent diffuser at a mid-level setting, which is common for most applications. If your room has very high ceilings or greater than normal airflow (from air conditioning, open windows on a breezy day, etc.), you may turn your diffuser up and use a bit more oil than normal. Please see our helpful content on choosing the right diffuser for your space, oil use tables, or speak with one of our representatives.
General Installation and Maintenance
What is the best practice for placing my ScentBridge diffuser?
For optimal performance, place your ScentBridge diffuser where it can efficiently cover the maximum amount of space. ScentBridge systems feature a "throw," utilizing a fan to disperse atomized fragrance oils. This design enhances coverage and directs the scent to fill or cross desired areas effectively.
Consider the following factors when choosing a location:
- Entryways (e.g., front door, business entrance): Positioning the diffuser near the entrance of a store or home creates a welcoming first impression with scent, setting the tone for a great experience.
- Open Spaces (e.g., lobbies, leasing offices): Larger areas may require multiple systems or higher delivery settings for full coverage. Place the diffuser in a corner, facing outward toward high-traffic zones, to ensure guests and customers encounter the fragrance consistently.
Can I use non-ScentBridge oils with the diffuser?
For optimal performance and to avoid damaging your diffuser, we recommend only using ScentBridge-approved oils.
How do I change the fragrance oil in my diffuser?
Follow the easy instruction manual provided with your diffuser or download your product manual.
Is professional installation required for HVAC diffusers?
While DIY installation is straightforward, our technical support team is available to guide you or your HVAC technician through the process.
Scent Diffuser Product Information
What types of diffusers and cartridges are available from ScentBridge?
We offer various options suitable for different spaces and preferences, commercial and residential, detailed on our product pages. Battery-operated models include the ScentNote for small spaces and the ScentBard for slightly larger spaces. The ScentBeat requires a power outlet and is great for medium spaces. The ScentBeat also has an HVAC option to distribute fragrance through your air system. Commercial users with many locations often appreciate the cellular connected, Network Operations Center managed ScentVox. And for the largest spaces such as casinos, hotels, and large retailers, our ScentCast system has tremendous scent oil capacity to distribute through HVAC systems. Inquire at info@scentbridge.com for details.
Product - ScentNote Diffuser
Why would I choose the ScentNote diffuser?
The ScentNote is an inexpensive diffuser perfect for smaller spaces such as hallways, bathrooms, or cozy home offices. It uses advanced cold air diffusion technology and operates on battery power (1 D-cell) or a standard plug (USB-C adapter not included), making it a good choice if you don’t have a power outlet conveniently located near the system. The cartridges are small, easy to change, and last 1-2 months under normal conditions.
What is the coverage area of the ScentNote?
The ScentNote is capable of efficiently scenting areas up to 325 square feet, making it perfect for small residential and commercial spaces like hallways and bathrooms.
What scent oil cartridge does the ScentNote use and how long does it last?
The ScentNote uses a 100ml scent cartridge. Under normal conditions on a medium setting, it will last approximately 1-2 months.
How do I install the ScentNote and what type of power does it need?
The ScentNote can be used either as a free-standing or wall-mountable system. It operates with either battery power (1 D-cell) or a standard wall outlet (USB-C power adaptor not included).
How do I monitor and control the ScentNote? Can the ScentNote be programmed for specific scent schedules?
The ScentNote features Bluetooth app control, allowing you to customize settings and schedules directly from your smartphone for added convenience. This includes customized scent levels and schedules, providing a personalized fragrance experience tailored to your preferences.
How is maintenance handled for the ScentNote?
The ScentNote features a do-it-yourself, easy-to-replace cartridge system that simplifies maintenance, enabling quick and hassle-free scent changes whenever needed.
Is the ScentNote safe for children and pets?
Yes, the ScentNote is constructed using eco-friendly materials and complies with stringent safety standards including scent oils that are IFRA compliant, ensuring it is safe for use in households with children and pets.
Product - ScentBard Diffuser
Why would I choose the ScentBard diffuser?
The ScentBard is ScentBridge’s powerful yet compact scent delivery system, crafted to bring professional-grade fragrance to small and medium residential or commercial spaces. Ideal for living rooms, larger offices, or retail areas, this diffuser blends advanced cold-air diffusion technology with intuitive features to create welcoming, consistent scent experiences. The ScentBard coverage area and battery life is greater than our ScentNote and with a larger scent oil capacity. It operates on battery power (4 D-cells) or a standard plug (USB-C adapter not included), making it a good choice if you don’t have a power outlet conveniently located near the system. The cartridges are small, easy to change, and last 2-3 months under normal conditions.
What is the coverage area of the ScentBard?
The ScentBard is designed to efficiently scent areas up to 1,400 square feet, making it ideal for small to medium-sized spaces such as living rooms, larger rooms, and office areas.
What scent oil cartridge does the ScentBard use and how long does it last?
The ScentBard uses a 480ml scent cartridge. Under normal conditions on a medium setting, it will last approximately 2-3 months.
How do I install the ScentBard and what type of power does it need?
The ScentBard can be used either as a free-standing or wall-mountable system. It operates with either battery power 4 D-cells) or a standard wall outlet (USB-C power adaptor not included).
How do I monitor and control the ScentBard? Can the ScentBard be programmed for specific scent schedules?
The ScentBard features Bluetooth app control, allowing you to customize settings and schedules directly from your smartphone for added convenience. This includes customized scent levels and schedules, providing a personalized fragrance experience tailored to your preferences.
How is maintenance handled for the ScentBard?
The ScentBard features a do-it-yourself, easy-to-replace cartridge system that simplifies maintenance, enabling quick and hassle-free scent changes whenever needed.
Is the ScentBard safe for use around pets and children?
Yes, the ScentNote is constructed using eco-friendly materials and complies with stringent safety standards including scent oils that are IFRA compliant, ensuring it is safe for use in households with children and pets.
Product - ScentBeat Diffuser
Why would I choose the ScentBeat diffuser?
The ScentBeat is ScentBridge’s robust scent delivery system, designed to bring professional-grade fragrance to medium-sized residential and commercial spaces. Perfect for hotel lobbies, retail stores, or healthcare facilities, this diffuser combines advanced cold-air diffusion technology with a built-in fan for wider distribution, ensuring a consistent and inviting scent experience. When your space is a little bigger and you want even more scent oil capacity for less frequent cartridge changes, the ScentBeat is a good choice.
What is the coverage area of the ScentBeat?
The ScentBeat is designed to efficiently scent areas up to 5,000 square feet, making it ideal for small to medium-sized spaces such as hotel lobbies, retail stores, healthcare facilities, and large living rooms.
What scent oil cartridge does the ScentBeat use and how long does it last?
The ScentBeat uses a 850ml scent cartridge. Under normal conditions on a medium setting, it will last approximately 2-4 months depending on usage intensity, airflow, and hours of operation.
How do I install the ScentBeat and what type of power does it need?
The ScentBeat can be used either as a free-standing or wall-mountable system. It operates with a standard wall outlet.
How do I monitor and control the ScentBeat? Can the ScentBeat be programmed for specific scent schedules?
The ScentBeat features Bluetooth app control, allowing you to customize settings and schedules directly from your smartphone for added convenience. This includes customized scent levels and schedules, providing a personalized fragrance experience tailored to your preferences.
How is maintenance handled for the ScentBeat?
The ScentBeat features a do-it-yourself, easy-to-replace cartridge system that simplifies maintenance, enabling quick and hassle-free scent changes whenever needed.
Is the ScentBeat safe for use around pets and children?
Yes, the ScentBeat is constructed using eco-friendly materials and complies with stringent safety standards including scent oils that are IFRA compliant, ensuring it is safe for use in households with children and pets.
How is the ScentBeat HVAC different from the standard ScentBeat?
The ScentBeat HVAC comes complete with a kit to allow installation to an HVAC system. This allows scent to be distributed evenly throughout a large, divided space such as a whole home or mid-size office or retail space. This approach is an effective option for a divided space versus using multiple individual scent diffuser units.
Product - ScentVox Diffuser
Why would I choose the ScentVox diffuser?
The ScentVox is ScentBridge’s advanced scent delivery system, tailored for medium to large commercial spaces requiring seamless, hands-off fragrance management. Perfect for multi-location businesses like retail chains or fitness clubs, this diffuser uses cold-air diffusion technology with several unique features. It integrates cellular connectivity for reliable, app-controlled scenting across various environments. The cellular connectivity allows for full remote management of a network of ScentVox diffusers across locations, while staying independent of the security issues associated with local WiFi. It even can be professionally monitored by ScentBridge’s Network Operations Center to ensure high compliance and uptime. Another unique feature of the ScentVox is its use of dual scent cartridges. This enables a “day part” scent strategy, which plays different scents at different times of the day. For example, playing an invigorating scent during the day and a relaxing scent in the evening hours. The dual cartridges also provide a “back up.” When one cartridge is empty, you have a second cartridge ready to play while you install the replacement, ensuring your environment always creates the best experience.
What is the coverage area of the ScentVox?
The ScentVox is designed to efficiently scent areas up to 2,000 square feet, making it ideal for small to medium-sized spaces such as hotel lobbies, fitness clubs, retail stores, healthcare facilities, and large living rooms.
What scent oil cartridge does the ScentVox use and how long does it last?
The ScentVox uses two 270ml scent cartridges. Under normal conditions on a medium setting, it will last approximately 2-4 months depending on usage intensity, airflow, and hours of operation.
How do I install the ScentVox and what type of power does it need?
The ScentVox can be used either as a free-standing or wall-mountable system. It operates with a standard wall outlet.
How do I monitor and control the ScentVox? Can the ScentVox be programmed for specific scent schedules?
The ScentVox features app control locally through Bluetooth and remotely through cellular connectivity, allowing you to customize settings and schedules directly from your smartphone for added convenience. This includes customized scent levels and schedules, providing a personalized fragrance experience tailored to your preferences. The cellular connectivity allows for full remote management of a network of ScentVox diffusers across locations, while staying independent of the security issues associated with local WiFi. It even can be professionally monitored by ScentBridge’s Network Operations Center to ensure all your systems are working exactly as intended, enabling high compliance and uptime.
How is maintenance handled for the ScentVox?
The ScentVox features a do-it-yourself, easy-to-replace cartridge system that simplifies maintenance, enabling quick and hassle-free scent changes whenever needed. Taking advantage of the real time scent oil level monitoring, you always know when a scent cartridge needs to be replaced, And when using ScentBridge’s Network Operations Center monitoring service, we can do the work for you by monitoring all your systems and proactively getting you cartridges when needed, just in time. No more running out, and no more “collecting” them in the supply closet due to an auto ship schedule that sends them when they aren’t needed.
Is the ScentVox safe for use around pets and children?
Yes, the ScentVox is constructed using eco-friendly materials and complies with stringent safety standards including scent oils that are IFRA compliant, ensuring it is safe for use in households with children and pets.
How is the ScentVox LM different from the standard ScentVox?
The ScentVox LM stands for “locally monitored.” When you want the advanced features of the ScentVox including real time liquid level monitoring, dual cartridges, and advanced pump technology without the need for multi-location management, this is a strong choice. In this version, the only connectivity is through Bluetooth and the app. We eliminate the cellular connectivity used by large, multi-location deployments and our Network Operations Center to remotely manage a network of diffusers.
Product - ScentCast Diffuser
Why would I choose the ScentCast diffuser?
The ScentCast is ScentBridge’s most advanced scent delivery system specifically designed for HVAC installation for large commercial properties. This is the system that powers the incredible scent at casinos such as Caesars, Fontainebleau, and more. These systems are industrial grade with large scent oil capacities that keep them working for long periods of time with limited maintenance. It includes our advanced scent oil level monitoring and diagnostic capability, managed by our Network Operations Center for leading industry compliance, availability, and performance. These are engineered systems. Our team works with our clients to design the perfect system for your property and HVAC requirements. And our field service engineers manage installation and service.
What is the coverage area of the ScentCast?
The ScentCast can cover an almost unlimited amount of space. We engineer systems for each potential HVAC system on your property. If you manage airflow to a part of your building, we can use multiple ScentCast systems to deliver scent to your space efficiently.
What scent oil cartridge does the ScentCast use and how long does it last?
The ScentCast uses multiple industrial cartridges purposely manufactured to support the ScentCast system. These supply up to 10 liters of scent oil that will last 3-4 months depending on the scent strategy for your property (spaces, operating hours, intensity, airflow).
How do I install the ScentCast and what type of power does it need?
The ScentCast is an engineered system specifically designed to integrate into your property’s HVAC system. Our team does the work from engineering, installation including local AC power, and service.
How do I monitor and control the ScentCast? Can the ScentCast be programmed for specific scent schedules?
The ScentCast is remotely monitored by our Network Operations Center. The ScentBridge team monitors overall compliance including operational status (on/off), scent oil levels, schedule and intensity settings, and runs advanced diagnostics to predict equipment failures. We then communicate this information to facility managers and initiate service as needed through our field service team, enabling industry leading performance and compliance.
How is maintenance handled for the ScentCast?
Our Network Operations Center and field service team combine to deliver the best service in the industry. The ScentBridge team monitors overall compliance including operational status (on/off), scent oil levels, schedule and intensity settings, and runs advanced diagnostics to predict equipment failures. We then communicate this information to facility managers and initiate service as needed through our field service team, enabling industry leading performance and compliance.
Is the ScentCast safe for use around pets and children?
Yes, the ScentCast is constructed using eco-friendly materials and complies with stringent safety standards including scent oils that are IFRA compliant, ensuring it is safe for use in households with children and pets.